Shipping Policy

Effective Date: 07/09/2024

Thank you for shopping with Whoop De Doo Creative! We are committed to delivering your order efficiently and ensuring a smooth shipping experience. Please review the following details about our shipping policies and procedures.

1. General Shipping Information

Location: We are based in Sydney, Australia, and offer worldwide shipping.
Processing Time: Orders are typically processed and dispatched within 1-2 business days. Please note that this processing time may vary during peak seasons or special promotions.
Business Days: Shipping estimates are based on business days (Monday to Friday), excluding public holidays.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to accommodate your needs:

Standard Shipping (Domestic): Deliveries within Australia typically take between 3-5 business days from the date of dispatch.
International Shipping: We ship to most countries around the world. International shipping times generally range from 3-7 business days, depending on the destination. However, delivery times may vary based on local postal services, customs processing, and other factors outside of our control.

Note: During high-demand periods, such as holiday seasons or special sales events, shipping times may be longer. We recommend placing your order early to avoid any delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order. The exact shipping fee will be displayed before you finalize your purchase. We strive to offer competitive rates and may run free shipping promotions from time to time.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment directly on the courier’s website or through our order tracking page.

5. Customs, Duties, and Taxes (International Orders)

For international orders, customs duties, taxes, and import fees may be imposed by your local government. These additional charges are the responsibility of the customer and are not included in our shipping costs.

Whoop De Doo Creative is not responsible for any customs delays or issues that may arise during the importation process. We advise checking with your local customs office for information on any applicable fees prior to making a purchase.

6. Delayed or Lost Packages

While we do our best to ensure timely delivery, we cannot be held responsible for shipping delays caused by unforeseen circumstances, including natural disasters, strikes, or customs delays.

Delayed Packages: If your package has been delayed beyond the estimated delivery time, please contact us at create@whoopdedoo.com.au. We will work with the shipping carrier to investigate the delay and keep you informed throughout the process.
Lost Packages: In the rare event that a package is confirmed lost by the shipping carrier, we will either issue a refund or send a replacement, depending on your preference.

7. Incorrect Shipping Address

It is the customer’s responsibility to ensure the shipping address provided at checkout is accurate. If you notice an error after placing your order, please contact us immediately at create@whoopdedoo.com.au. We will do our best to update the address before the order is shipped. Once an order has been dispatched, we may not be able to make changes.

8. Order Not Received

If tracking shows that your order has been delivered but you have not received it, please check with your local post office or neighbors to ensure it wasn't delivered to the wrong address. If the issue persists, contact us at create@whoopdedoo.com.au, and we will assist in resolving the matter.

9. Returns and Exchanges

For information about returns and exchanges, please refer to our Returns Policy.

10. Contact Us

If you have any further questions or concerns regarding our shipping policy, feel free to reach out to us at:

Email: create@whoopdedoo.com.au
Location: Sydney, Australia